Help

Support

If you have a question, a problem with an app, or a privacy request, we want to hear from you. We aim to respond within two business days.

Contact information

  • Lumen Merge (iPhone puzzle game), and general questions about The 108 Collaborative, LLC
  • We aim to reply within two business days, Monday through Friday, excluding U.S. federal holidays. Privacy and deletion requests are acknowledged promptly and completed within 30 days unless a longer period is required by law.

For privacy questions or to request deletion of data we may hold, email us or read our Privacy Policy and Terms of Use.

Send a message

This form opens a message in your email app addressed to our support inbox. If nothing opens, email us directly at support@the108collaborative.com.

Frequently asked questions

Do your apps require an account or collect personal information?

Lumen Merge does not require an account and does not collect your name or email. Game progress saves on your device. The app also sends anonymous gameplay statistics (for example, whether a level was won or lost) so we can improve difficulty and balance. Those statistics are not linked to your identity. Our Privacy Policy explains this in detail. If you email us, we will have the contact information you send.

How do I contact support?

Email support@the108collaborative.com or use the message form above. The form opens a draft in your own email app; it does not store your message on this website.

How quickly will I get a reply?

We aim to respond within two business days. If your request is urgent, please say so in the subject line.

How do I delete my account or personal data?

Lumen Merge does not use accounts, so there is no account to delete. Game progress lives only on your device and is removed if you delete the app or clear its data. Anonymous gameplay statistics stored on our side are not tied to your name or email. To ask a question or request deletion of data we may hold (including a support email you sent us), write to support@the108collaborative.com. See our Privacy Policy for details.

Where is your Privacy Policy?

The Privacy Policy is at privacy.html on this site. Each app will also link to it in the app and in its App Store listing.

How do I cancel a subscription or request a refund?

Subscriptions purchased through the App Store are billed by Apple. You can cancel or manage them in your Apple ID subscriptions settings. For refund questions, you may use Apple’s report-a-problem process, and you are also welcome to contact us and we will help where we can.

Do you offer accessibility support?

Yes. If you have trouble using one of our apps or this website, email us with the app name, device, and a short description of the issue. We will work with you to find a fix or a reasonable accommodation.