Legal

Privacy Policy

This policy explains our privacy practices for our apps and this website: whether we collect personal information, what we collect if we do, how we use it, who we share it with, how long we keep it, and how you can request deletion or exercise your rights.

Effective date: November 12, 2026
Last updated: November 12, 2026
Entity: The 108 Collaborative, LLC

In plain language: Lumen Merge does not require an account and does not collect your name or email. Game progress is saved on your device. The app also sends anonymous gameplay statistics — such as whether a level was won or lost — so we can improve difficulty and balance. Those statistics are not linked to your identity. We do not use ads, tracking, or third-party analytics. If you email us, we will have the contact information you send.

1. Who we are

This Privacy Policy is issued by The 108 Collaborative, LLC, a Missouri limited liability company (“we,” “us,” or “our”). This is the legal entity that publishes our software and mobile applications and operates this website.

Email: support@the108collaborative.com.

2. Scope

This policy covers Lumen Merge, any other Apps we publish, this website, and messages you send us. Lumen Merge does not require an account and does not collect your name or email. It does send the anonymous gameplay statistics described below.

This policy covers information collected through:

  • Our mobile applications published under The 108 Collaborative, LLC, including apps listed on our Apps page (each an “App”);
  • This website, including our support page; and
  • Communications you send us, such as email or a support request.

If a particular App collects information or offers accounts, we will describe what is collected and why in that App, in its listing on our Apps page, in its App Store privacy details, and in the App-specific notes in this policy.

3. Information we collect

The categories below describe information we may collect when a particular App does so, when you contact us, or when this website receives information you submit. We collect only what is reasonably needed for that feature. If an App collects none of a listed category, we do not collect it in that App.

  • Contact information you provide, such as your name, email address, or phone number, only if you create an account (in an App that offers one), contact support, or submit a deletion or privacy request.
  • Account information, only if the App supports accounts: a user identifier, sign-in credentials (stored in hashed or similarly protected form where we store them), and account preferences. If you use Sign in with Apple or a similar provider, we receive the identifier and any name or email you choose to share.
  • Content you submit in an App that accepts it, such as files, text, settings, or feedback.
  • Support information, only if you contact us, including the contents of your messages and basic device or App version details you share so we can help you.
  • Diagnostics and usage data, such as crash logs, performance data, and coarse usage events, only if a specific App includes them and that is disclosed for that App. Lumen Merge’s anonymous play log is described in the App-specific notes below.
  • Device and technical data, only if reasonably needed to operate a specific App and only as disclosed for that App, such as device type, operating system version, language, and approximate time of a request. This website does not use advertising or analytics cookies and does not load third-party tracking scripts.
  • Purchase status if you make an in-app purchase or subscription, typically verified through Apple, without our receiving your full payment card number.

Lumen Merge

Lumen Merge does not require an account and does not collect your name, email address, contacts, precise location, or advertising identifier. Game progress, settings, and high scores are saved only on your device (in the app’s local storage). Deleting the app or clearing its data removes that on-device progress. We do not operate a cloud save or user profile for the game.

The app also sends an anonymous play log so we can see how far players get and where they stop, and so we can improve game balance and difficulty. No third-party analytics SDK is used. The log is sent to our own Cloudflare Worker and stored in a database we control on Cloudflare, which acts as our service provider. There are no ads and no tracking across other apps or websites.

What is recorded:

  • A random install ID created on your device (it is not your name, email, or a device advertising identifier, and it is not linked to your identity);
  • The app version and whether you are playing on iPhone or on the web;
  • Your country, derived from the network request (your IP address is not stored);
  • A timestamp for each event, recorded when it reaches our server;
  • Gameplay events: opening the app; starting a level (the first move); winning or losing a level, with the level number, stars, and score (the daily puzzle is recorded as level 0); and buying a Power Pack or Mega Pack, with the pack type and level only — never payment details; and
  • A running summary for that random install ID, such as the highest campaign level reached and how many events and pack purchases were logged.

What is not recorded: your name, email, contacts, precise location, advertising identifier, payment card details, or your IP address or browser user agent in the play-log database.

Optional in-app purchases are processed by Apple through the App Store. We do not receive or store your full payment card details.

4. How we collect information

We collect information in the following ways:

  • Directly from you, if you create an account in an App that offers one, enter information in an App, email us, or use a form on this website. The support form on this website opens a message in your own email app; it does not store your message on the website itself.
  • Automatically, when Lumen Merge sends the anonymous play log described above. This website does not automatically collect personal information for advertising or analytics, and it does not use advertising or analytics cookies.
  • From Apple or other service providers you choose to use, such as App Store purchase receipts, to the extent those providers send us information needed to provide the service.

Where an App collects user or usage data, we will obtain consent where required, including for permissions such as camera, photos, location, or notifications, and we will explain the purpose in the system prompt. Paid features are not conditioned on granting access to data that is not required to deliver those features. You may withdraw consent in the App or device settings, or by contacting us.

5. How we use information

We use the information we have only as follows:

  • Provide, operate, maintain, and improve the Apps and this website, including using Lumen Merge’s anonymous play log to improve game balance and difficulty;
  • Create and manage accounts, and authenticate you, where an App offers accounts;
  • Respond to support, privacy, and deletion requests;
  • Process or verify purchases and subscriptions;
  • Diagnose crashes and improve reliability and security;
  • Communicate about the App, including service notices and — only if you opt in or as otherwise permitted — product updates;
  • Comply with law, enforce our terms, and protect our users, the public, and The 108 Collaborative, LLC; and
  • Honor your rights and choices, including deletion and access requests.

We do not use personal information for cross-context behavioral advertising, and we do not sell personal information.

6. Third parties and sharing

We do not sell your personal information. We do not share it for cross-context behavioral advertising. We may disclose personal information only as follows:

  • Service providers that process data for us, such as hosting, email delivery, crash reporting, analytics, or customer-support tools, under instructions that limit their use of the data.
  • Apple and platform providers, when you buy, download, or use an App through the App Store, use Sign in with Apple, or use other Apple services. Their handling of data is governed by Apple’s policies as well as this one, as applicable.
  • Legal and safety disclosures, if we are required to do so by law, legal process, or to protect rights, safety, or security.
  • Business transfers, if we are involved in a merger, acquisition, or similar transaction, in which case we will require the recipient to honor this policy or give you notice and choices as required by law.

Any third party with whom an App shares user data — including analytics tools, advertising networks, third-party SDKs, and any parent, subsidiary, or other related entity that will have access to user data — will provide the same or equal protection of user data as stated in this Privacy Policy and as required by the Apple App Store Review Guidelines.

Current service providers and platforms:

  • Cloudflare hosts this website and the Lumen Merge play-log service, and stores the anonymous play log in a database we control. Cloudflare acts as our service provider and processes that data on our instructions. See Cloudflare’s Privacy Policy.
  • Apple (App Store and in-app purchases): Apple processes any purchases you make; we do not receive your payment details. See Apple’s Privacy Policy.
  • No third-party analytics or advertising SDKs are used in Lumen Merge. If that changes, we will update this policy first.

The 108 Collaborative, LLC does not currently have a parent, subsidiary, or other related operating entity that receives user data. If that changes, we will update this section.

This website does not set advertising cookies, does not embed third-party analytics or social pixels, and does not load external tracking scripts.

7. Retention

We keep information only as long as needed for the purposes described in this policy, including to operate and improve the Apps, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements. When we no longer need the information, we delete it or de-identify it so it can no longer reasonably be linked to you.

Typical periods (we will shorten or extend these if an App’s design or the law requires it):

  • Lumen Merge anonymous play log: play data is kept as long as needed to improve the game. You can email support@the108collaborative.com anytime to request deletion.
  • Account data, if an App later offers accounts: while the account is open, then deleted after a deletion request is completed, except for records we must keep.
  • Support correspondence: generally up to 24 months after the last message, unless a longer period is needed to resolve an issue or meet a legal duty.
  • Purchase or tax records: as required by applicable law.

On-device game progress remains on your device until you delete the app or clear its data. Uninstalling the app does not, by itself, delete the anonymous play log on our servers.

8. Consent, deletion, and your choices

Lumen Merge does not use accounts, so there is no account to delete. On-device progress is removed if you delete the app or clear its data. The anonymous play log is not tied to your name or email, so uninstalling the app does not automatically delete those server-side records.

To ask a question or request deletion of data we may hold — including a support email you sent us, or the play log for a specific install if you can provide the random install ID or enough detail for us to find it — email support@the108collaborative.com with the subject “Deletion request” and the app name. If an App later offers accounts, you will also be able to start deletion of that account from inside the App.

We will confirm the request and complete deletion within 30 days, or sooner if the law requires, and we will tell you if a legally required delay or retention applies, or if we cannot locate a specific play-log record. If we must keep a limited record (for example, a completed transaction for tax purposes), we will say what is kept and why.

9. Children’s privacy (COPPA)

Our Apps and this website are not directed to children under 13, and we do not knowingly collect personal information from children under 13. We do not condition a child’s participation on disclosing more personal information than is reasonably necessary, because we do not seek to collect children’s data at all.

If you are a parent or guardian and believe a child under 13 has provided us personal information, contact us at support@the108collaborative.com. If we learn that we have collected personal information from a child under 13, we will delete it as soon as practicable and will not use or disclose it except as required to delete it or as required by law, consistent with the Children’s Online Privacy Protection Act (COPPA) and related rules.

If we later publish an App directed to children, we will obtain verifiable parental consent where required, post any additional notices, and update this policy before that App is offered.

10. Your rights, including CCPA / CPRA

Depending on where you live, you may have rights over your personal information. We honor the following requests for all users, including California residents under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA / CPRA):

  • Right to know and access. You may ask us what categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties with whom we disclose it.
  • Right to delete. You may request deletion of personal information we collected from you, subject to legal exceptions.
  • Right to correct. You may request correction of inaccurate personal information we hold.
  • Right to opt out of sale or sharing. We do not sell personal information, and we do not share it for cross-context behavioral advertising. If that ever changes, we will provide a clear opt-out, including a “Do Not Sell or Share My Personal Information” link, and will honor required opt-out preference signals.
  • Right to limit use of sensitive personal information. We do not use or disclose sensitive personal information for purposes other than those permitted, such as providing the service you requested. If an App needs a sensitive category, we will say so and limit its use accordingly.
  • Right to non-discrimination. We will not deny goods or services, charge a different price, or provide a different level of quality because you exercised a privacy right, except as permitted by law.

To exercise these rights, email support@the108collaborative.com. You may use an authorized agent; we may need to verify the agent’s authority and your identity. We will verify requests using information we already have, such as the email you used to contact us, and we may ask for additional information reasonably necessary to confirm it is you. We will respond within the time required by law, generally 45 days for CCPA requests, with any permitted extension disclosed to you.

Residents of other states or of the European Economic Area, the United Kingdom, or Switzerland may have additional rights, including access, correction, deletion, restriction, portability, and objection, and the right to lodge a complaint with a supervisory authority. If we rely on legitimate interests or another legal basis, or if we transfer data internationally, we will disclose that for the relevant App and use appropriate safeguards. Contact us to exercise these rights.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect any personal information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If an App offers an account, please use a strong, unique password and notify us promptly if you believe the account has been compromised.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and change the “Last updated” date. If changes are material, we will provide additional notice as required, such as an in-App notice or an email to the address on your account. The revised policy is effective when posted unless a later effective date is stated.

13. How to contact us

For privacy questions, to withdraw consent, or to make an access, correction, or deletion request, contact:

The 108 Collaborative, LLC
Email: support@the108collaborative.com

Please include “Privacy request” in the subject line so we can route it quickly.